Privacy Notice

This is the privacy notice of Balanced Life. In this document, we refer to Balanced Life as “we”, “our” or “us”. We are committed to protecting your privacy and handling your personal information responsibly.

Introduction

1. This notice explains how we collect, use, store and protect your personal information.
2. If you do not agree with this privacy policy, your only recourse is to stop using our website.
3. We take the protection of your privacy seriously and understand that all visitors to our website are entitled to know that their personal information will not be used for any purpose unintended by them.
4. We undertake to preserve the confidentiality of all information you provide to us.
5. Our policy complies with UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
6. You can learn more about your rights at:
   www.knowyourprivacyrights.org.
7. Except as set out in this notice, we do not sell, share or disclose personal information to third parties.

The Bases on Which We Process Information About You

Data protection law requires us to determine the legal basis on which we process different categories of personal information. If the basis on which we process your personal information changes, we will notify you where required by law.

1. Information We Process Because We Have a Contractual Obligation With You

When you purchase a product or service, create an account, or otherwise enter into an agreement with us, a contract is formed between you and Balanced Life.

To fulfil our obligations under that contract, we may process information to:

• Verify your identity
• Provide products and services
• Offer support and advice
• Improve our services

We process this information for as long as required to fulfil our contractual obligations.

2. Information We Process With Your Consent

When you browse our website, contact us or request information, you may provide consent for us to process your information.

Examples include:

• Completing a contact form
• Sending an email enquiry
• Accepting cookies

You may withdraw your consent at any time by contacting us at info@balancedlife.co.uk.

3. Information We Process for Legitimate Interests

We may process information where we have a legitimate business interest, including:

• Business administration and record keeping
• Responding to enquiries
• Protecting legal rights
• Obtaining professional advice
• Protecting the interests of visitors and customers

4. Information We Process Because We Have a Legal Obligation

We may process personal information where required to comply with legal obligations, including requests from legal authorities.

Specific Uses of Information

5. Information Shared Publicly

If our website allows user-generated content, any information you choose to publish may become publicly available. Once information enters the public domain, we have limited control over how it is used by others.

6. Complaints About Website Content

We investigate complaints relating to content published on our website and may remove material where appropriate.

7. Payment Information

Payment card information is not stored by us. Payments are processed securely by trusted third-party payment providers.

8. Job Applications

If you submit a job application, we may retain your information for up to three years for recruitment purposes.

9. Contacting Us

When you contact us, we retain your name, email address and correspondence to help us provide a high-quality service.

10. Complaints

If you make a complaint, we will use the information you provide to investigate and resolve the matter.

Cookies

Our website uses cookies to improve your experience and help us understand how visitors use our site.

Cookies may be used to:

• Remember your preferences
• Improve website performance
• Analyse visitor behaviour
• Provide website functionality

You can control cookies through your browser settings.

Personal Identifiers

Our web servers may automatically record information such as:

• IP address
• Browser type
• Device information
• Pages visited

This information is used to improve our website and services.

Information From Third Parties

We may occasionally receive information from third-party service providers who support our business.

Data Processed Outside the UK

Some of the services we use may process information outside the UK. Where this occurs, we ensure appropriate safeguards are in place.

Your Rights

You have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent

To exercise your rights, contact us at:
info@balancedlife.co.uk.

Children

Our services are not directed at children under 18 without parental consent.

Security

We use SSL encryption and appropriate security measures to protect your personal information.

Complaints

If you have concerns about how we handle your personal information, please contact us first at:
info@balancedlife.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/

Retention of Personal Data

We retain personal information only for as long as necessary to provide our services, comply with legal obligations and protect legal rights.

Review of this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this website.